cta quote button

Tips for Live Chat Etiquette

Read More

How Much Does It Cost to Hire Web Developers in Ukraine?

Our pricing is completely transparent: you pay your engineers’ salaries and a flat monthly fee for our services. No hidden charges.

Read More

Tips for Live Chat Etiquette

Instant messaging and live chat are popular Internet tools that can be used to make new friends, communicate with existing ones, and for business purposes too. To make the best use of live chat, you need to follow certain guidelines. This article provides a few tips for live chat etiquette that can help you use this medium effectively.

Use a Cool Screen Name and Icon

For casual chatting, you can use a funky screen name and icon. In fact, an attractive screen name can kindle other people’s interest in you. For business chat, you need to be more formal.

Introduce Yourself

Make first contact and respond to a chat request by introducing yourself. Provide the requested details to make the other person more comfortable. Your basic personal details can help to start and lead the conversation on.

Keep the Messages Short

Do not use long sentences in live chat. For casual chatting you can use cool abbreviations, but this is forbidden in business chat. Try to condense your messages to keep them relevant and interesting.

Don’t Use Uppercase

Using uppercase is considered rude in live chat. The other person would think you are being aggressive. If you are not a fast typist, stick to lowercase at all times to save time.

Give People Enough Time to Reply

Do not be impatient if the other person does not respond immediately. He or she may be preoccupied with something else. Most live chat tools provide an indication when the other person is typing. So, be patient and wait for the response.

Be Cool but Polite

Do not go overboard in your bid to look cool. You can be informal and funky, but stay within the norms of etiquette and decency. If you do not know the other person well, be more polite. Use “thank you” and “please” when required to maintain decorum.

Be Attentive

Pay attention to the live chat to show your interest in the conversation. Respond to the chat as quickly as possible. If you have to go away for a while, inform the other person about it.

Make Use of Emoticons

Use emoticons to convey your message and meaning. If you crack a joke, use a smiley to clarify your intention. Emoticons can help to put the other person at ease and make him or her comfortable.

Do Not Disclose Sensitive Personal Information

Be cautious while chatting with strangers. Do not reveal too much personal information about yourself as fraudsters can use the details to commit identity theft. Be more open with personal information only if you have complete confidence in the other person.

End the Chat Formally

End the conversation formally and do not leave the other person in limbo. Be clear that you are ending the chat, otherwise the other person will be waiting for more messages from you.


Internet live chat has its own rules and etiquette. Follow the tips mentioned in this article to improve your live chat communication skills and leave a good impression on the people you chat with.

You might also be interested in:

Leave a Comment

We would be glad to get your feedback. Take a moment to comment and tell us what you think.


Get a FREE Consultation

- Want to learn more about how we work?
- Not sure if we meet all your criteria?
- Too shy or busy to give a call?