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Custom Call Center Software Development

Call/Contact Center

New Trends in Call/Contact Center

There are significant changes in the area of call processing and customer experience. Communication and virtual agents are foregrounds, and social media and software are more important than ever. Modernity forms: better analytics, more thoughtful conversations in social networks, and innovative ways of attracting artificial intelligence. More connections between different media channels. It is worth examining which contact center options can benefit your business. Entrepreneurs have always tried to differentiate themselves on the price or quality of products. Today, customers are more likely to look for something more: a rewarding experience that leads to long-term business relationships. Clients require a more complete and consistent work experience. Most of this – digital transformation, the use of advanced technologies. Communications…

Software Development Services

Development Services in Call/Contact Center

Need a programmer for your project? You clearly came to the right firm. EchoUA presents IT staffing services and project based development. We gladly help you to find the right employee or a team for remote collaboration. All our coders are accomplished specialists skilled in building custom applications using the latest technologies, including Java, .NET, Python, Django, PHP, Laravel, Symfony. You can also hire us as a web and app development company and outsource full-cycle development services to us.

  • Management Software
  • Web and Cloud Based Applications
  • Mobile and Tablet Apps
  • Artificial Intelligence Programming
  • Data Analytics Tools

We help you execute Call/Contact Center projects by providing reliable developers who can join your forces and rapidly start delivering high-quality code. Contact us and check out the CVs of software engineers available for hire right now.

TOP5 Industry Startups You Need to Know

1 AirCall (www.aircall.io). The AirCall app features every traditional call center tool without requiring a company to purchase equipment or spend a fortune in startup costs. Best of all, every call center essential can be accessed from a smartphone. 

2 TechSee (www.techsee.me). The platform completely changes the support process by moving it from a “blind” experience to a visual one, which delivers a significantly easier, faster, and more satisfying support experience. They are turning every support session into a virtual tech visit.

3 EpiAnalytics (www.epianalytics.com). EpiAnalytics helps brands to optimize their service. Their system identifies good and bad customer experiences, analyzes the effects that those experiences have on customers and the reputation of the company’s brand, and finally it makes powerful insights about changes that need to be made. 

4 Pypestream (www.pypestream.com). Is an app that allows recurring customer service interactions to be automated, and happen quickly over chat. No longer will a customer have to waste time and money waiting to speak with a representative when trying to resolve basic tech or service issues. 

5 EvaluAgent (www.evaluagent.com). This is great for a company whose customer service operation has become stagnant. Once customer service representatives begin to use EvaluAgent’s web based platform, they will become more competitive, engaged, and improve their performance. 

Software Development Solutions for Various Industries

Oil & Gas Tech

Oil & Gas Tech“Nowadays the important role of the Oil & Gas technologies is on the high level. The new trend in gas and oil is a focus on technologies that increase safety and productivity with existing assets and at the same time…” Read More

GRC Software

GRC Software“Nowadays many companies are still approaching governance in the framework of piecemeal fashion. First of all, they use different processes and technologies with no centralized programme, technology, or oversight. It…” Read More

Logistics Tech

Logistics Tech“Logistics Tech has changed with the advent of Amazon. Today we receive our parcels faster, and many problems with the transfer of goods have been eliminated. One of the main innovations in logistics is robotization and…” Read More

Music Tech

Music Tech“Technologies in the music industry have never given listeners and musicians so many opportunities for the convenience of listening and realizing their talents. The streaming music giant Apple Music and Spotify (which was…” Read More

Being a result-oriented software development company, we tailor our software engineering products for the exact and attainable business goals peculiar for the specific industry you work in.

Trusted By The World’s Leading Companies Since 2013

  • Python Coders for F1
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  • Sky
  • Tesco