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Best SugarCRM Books to Read

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1. SugarCRM For Dummies (2008)

SugarCRM is an innovative customer relationship management software solution that enhances your company’s marketing effectiveness, drives sales performance, improves customer satisfaction, and provides executive insight into business performance. SugarCRM For Dummies will show you to take advantage of this free, open source CRM application to boost your sales and please your customers.

This guide helps you choose the flavor of Sugar you need, acquire and deploy it, set up accounts and contacts, and organize your day. You’ll first learn how to install SugarCRM, customize user preferences, create databases, and import contacts from other software. Next, you’ll discover how to extend SugarCRM’s capabilities to meet needs unique to your business. You’ll also find out how to:

  • Schedule appointments, link them to records and notes, and organize your sales opportunities
  • Build campaigns, track their success, and grow your contact list with Web-to-lead forms
  • Manage customer issues and forums to exterminate software bugs
  • Send e-newsletters and automate customer e-mail communication with templates
  • Take advantage of a complete recipe book for SugarCRM administrators
  • Improve sales performance with SugarCRM
  • Provide great service to your customers
  • Develop searchable libraries and FAQs
  • Create and share documents

SugarCRM For Dummies will get you quickly up to speed on this customer relationship management software so you can enhance your business.

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Author(s): Karen S. Fredricks

2. The Definitive Guide to SugarCRM: Better Business Applications (Books for Professionals by Professionals) (2009)

SugarCRM is a leading open-source customer relations management tool and development platform with nearly 5.5 million downloads, nearly 17,000 developers, and lots more users.

The Definitive Guide to SugarCRM is the first official SugarCRM book available to developers and users. This definitive book begins with a discussion of the SugarCRM platform components, namely MVC, Studio, Module Builder, authentication, and themes.

Next, you’ll learn how to customize the modules SugarCRM comes with out of the box in an upgrade-safe manner. The text then presents an example application that a typical business might use and shows how to build it using SugarCRM, using both existing functionality as well as newly added functionality.

Author(s): John Mertic

3. Building on SugarCRM: Creating Applications the Easy Way (2011)

In the crowded field of customer relationship management (CRM) systems, SugarCRM stands out—not only for its modular design, but also for the ease with which you can develop, customize, and extend your CRM applications. This concise book provides a thorough overview of the development tools and APIs available in SugarCRM 6.2, showing both developers and nondevelopers alike how to use them to build a sample application step-by-step.

You’ll learn how to bend and twist SugarCRM’s extensible MVC framework to create custom applications, including solutions for automating your business that go beyond traditional CRMs.

  • Learn how SugarCRM modules interact with one another through data relationships
  • Build your CRM application with SugarCRM’s GUI developer tools—without touching code
  • Use built-in design templates with Module Builder to design new CRM modules
  • Customize modules with the Studio tool to add new fields or additional relationships between modules
  • Automate common and tedious tasks within your application, using custom PHP code with SugarCRM’s powerful API
  • Integrate external applications into your CRM solution through SugarCRM’s web services API

Author(s): John Mertic

4. SugarCRM Developer’s Manual: Customize and extend SugarCRM: Learn the application and database architecture of this open-source CRM and develop and integrate your own modules and custom workflows (2007)

This is a developer’s manual for SugarCRM. It focuses on customizing SugarCRM. It provides an overview of the architecture of the application and the database, and covers the essential steps for hooking your module into the SugarCRM infrastructure. The book is for PHP developers working with SugarCRM, who want to extend its capabilities. Readers should have a basic knowledge of SugarCRM as the book does not cover installation and usage of SugarCRM. This can be gained from Implementing SugarCRM.

Author(s): Dr Mark Alexander Bain

5. Implementing SugarCRM: ‘A step-by-step guide to using this powerful Open Source application in your business.’ (2006)

A step-by-step guide to planning, implementing, and using SugarCRM in your business. Focused on the needs of the enterprise, this book provides solution-driven approach for both business and IT specialists to get the most from this powerful and popular Open Source application. Small-medium business owners/managers with reasonable IT skills, who want to implement SugarCRM for themselves as either a first CRM or as a replacement for existing solutions. IT staff tasked with implementing, maintaining, or upgrading a SugarCRM installation. Existing SugarCRM users who want to broaden their understanding of the topic. No programming knowledge is required to use this book to implement, customise and use SugarCRM.

Author(s): Michael J.R. Whitehead

6. Implementing SugarCRM: ‘A step-by-step guide to using this powerful Open Source application in your business.’ by Michael J.R. Whitehead (2006-02-24) (1853)

Implementing SugarCRM: 'A step-by-step guide to using this powerful Open Source application in your business.' by Michael J.R. Whitehead (2006-02-24) [Michael J.R. Whitehead] on Amazon.com. *FREE* shipping on qualifying offers.

Author(s): Michael J.R. Whitehead

7. Implementing SugarCRM 5.x (2010)

The book works from the SugarCRM basics right up to advanced features in a clear and friendly way. It follows a combination of theoretical discussions relating to varying business needs and the manner in which CRM technology can address them. By helping you clarify your business goals the book enables you to build a CRM system to support your business needs. If you are a small-medium business owner/manager with reasonable IT skills, a system implementer, or a system administrator who wants to implement SugarCRM for yourself either as a first CRM or as a replacement for existing solutions, this book is for you. Existing SugarCRM users who want to broaden their understanding of the topic will find this book valuable too. No programming knowledge is required to use this book to implement, customize, and use SugarCRM.

Author(s): Angel Magana, Michael Whitehead

8. SugarCRM For Dummies Publisher: For Dummies (2008)

SugarCRM For Dummies Publisher: For Dummies [Karen S. Fredricks] on Amazon.com. *FREE* shipping on qualifying offers.

Author(s): Karen S. Fredricks

9. Sugarcrm – Das Handbuch (German Edition) (2012)

Das deutsche Handbuch zur aktuellen SugarCRM Version liefert eine umfassende Darstellung aller Möglichkeiten und Einstellungen der erfolgreichsten Open Source CRM (Customer Relationship Management) Software die derzeit erhältlich ist – jetzt auch ergänzt um den Funktionsumfang der kommerziellen “Pro” Versionen. Zahlreiche Bildschirmausdrucke sowie Tipps und Tricks aus der Praxis ergänzen das Werk und machen es zu einem universellen Hilfsmittel, nicht nur für den Betrieb von SugarCRM sondern auch als Entscheidungshilfe bei der Software Auswahl.

Author(s): Robert Laussegger

10. ICT Technical Training to Address Unemployment in Kenya – Book II: Enhancing ICT Training in Kenya: Windows Server 2012, MS Exchange 2013, JBoss 7, SugarCRM, GlassFish, Joomla & eyeOS (2014)

Microsoft Servers (previously called Windows Server System) is a brand that encompasses a line of Microsoft server products. This includes the server editions of Microsoft Windows operating system itself, as well as products targeted at the wider business market. Microsoft server technologies: Microsoft certifications are highly valued in the IT industry. They provide a good starting point if you wish to enter the industry and a way to maintain your skills and advance your career if you’re already working in IT. This hands-on offers a sound grounding in the fundamentals of computer networking and server technologies. It also enables you to develop the knowledge and understanding required to become an IT professional working with current Microsoft Windows server (Microsoft Windows Server 2012) and Microsoft Exchange 2013) technologies, which are highly desirable in today’s Kenya and the regions ICT job market.

Author(s): Kefa Rabah

11. [(SugarCRM Developer’s Manual: Customize and Extend SugarCRM )] [Author: Mark Alexander Bain] [Jun-2007] (2007)

[(SugarCRM Developer's Manual: Customize and Extend SugarCRM )] [Author: Mark Alexander Bain] [Jun-2007] on Amazon.com. *FREE* shipping on qualifying offers.


12. [(The Definitive Guide to SugarCRM: Better Business Applications )] [Author: John Mertic] [Dec-2009] (2009)

[(The Definitive Guide to SugarCRM: Better Business Applications )] [Author: John Mertic] [Dec-2009] on Amazon.com. *FREE* shipping on qualifying offers.